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Troubleshooting

Common issues and solutions for using Rembrandt.

Authentication Issues

Can't Sign In

Problem: Unable to sign in to your account

Solutions:

  • Check that you're using the correct email address

  • Verify your password is correct

  • Try resetting your password if needed

  • Ensure you're using the correct login URL

Email Verification Issues

Problem: Not receiving verification email or link expired

Solutions:

  • Check your spam/junk folder

  • Request a new verification email

  • Ensure your email address is correct

  • Contact support if emails continue to not arrive

Account Setup Required

Problem: Seeing "Complete setup" messages even after signing in

Solutions:

  • Complete email verification

  • Select or create an organization

  • Finish your profile information

  • See our Account Setup Guide for detailed steps

MCP Integration Issues

MCP (Model Context Protocol) integration is coming soon. If you're experiencing issues, please check back when the feature is available.

  • Restart Claude Desktop after configuration changes

  • Re-authorize the connection if needed

Organization Issues

Can't Select Organization

Problem: Unable to select or create an organization

Solutions:

  • Check that your email is verified

  • Contact your organization admin if you've been invited

  • Create a new organization if you're setting up a new account

  • Contact support if you don't see expected organizations

Missing Organization Access

Problem: Don't have access to expected organization features

Solutions:

  • Verify you've selected an organization

  • Check with your organization admin about permissions

  • Ensure your account setup is complete

General Issues

Page Not Loading

Problem: Pages don't load or show errors

Solutions:

  • Refresh the page

  • Clear browser cache and cookies

  • Try a different browser

  • Check your internet connection

  • Contact support if issues persist

Data Not Showing

Problem: Expected data not appearing in dashboard

Solutions:

  • Verify your account setup is complete

  • Check organization selection

  • Ensure you have proper permissions

  • Contact support to verify account status

Getting Additional Help

If you've tried the solutions above and still need help:

  1. Check Documentation

  2. Contact Support

    • Email: support@rembrandtagents.com

    • Include details about: What you were trying to do What error messages you saw Steps you've already tried

  3. Report Issues

    • Provide screenshots if possible

    • Include browser/device information

    • Describe when the issue started

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